Executive Overview
Explanation of Definition Phase and the goals it seeks to achieve

Project Overview
Purpose, Business Objective / Benefit, Project Stakeholders, Impacted Business Areas, End User Information, Current Business Processes, Assumptions.

Business Requirements Summary
Explains in lay terms the Business requirements detailed below

Business Requirements Detail
Functionality Requirements, Business Process Requirements, Reporting Requirements, Performance Requirements, Availability Requirements, Security & Authorization Requirements, Data Requirements, Conversion Requirements, Deployment Requirements, Support Requirements, Metrics & Measurement Requirements.

Other Impacted Areas
Other Overlapping Development Projects, Billing, Networking,
Provisioning, Pricing, Sales Compensation / Commissions, Web Portal Access for Customers,Testing.

Training
Training Needs and Training Contact Person

Revision History
Logs all ongoing changes to Definition Phase Document

Approval
All work is signed off by the client before project proceeds to next stage