“eBusiness enables you to conduct business anytime, anyplace, in any language or currency, through any distribution channel. While you randomly traverse these channels, organizations must maintain a continuing dialogue with you about product selection, product use, product enhancement, and product replacement. These interactions should occur seamlessly, just as if you were carrying on a one-to-one dialogue with an individual sales or service representative. It is essential that an eBusiness solution ensures you--and your history--are recognized every step of the way, and that the next channel will pick up the line of communication where it left the previous one.” See www.siebel.com for more on eBusiness